Does Home Essentials Direct offer free shipping?

Yes. Home Essentials Direct offers free shipping on all orders to the lower 48 United States. No minimum purchase is required. Orders to Alaska and Hawaii may have shipping limitations or additional charges.

How long does shipping take?

Orders are typically processed and shipped within 2 business days. Delivery times depend on your location:

• UPS/FedEx Ground: 2-5 business days
• 3 Day Select: 3 business days
• 2nd Day Air: 2 business days
• Next Day Air: 1 business day (order by 3 PM MST)

Note: UPS and FedEx do not deliver on Saturdays, Sundays, or national holidays.

Do you ship to Alaska and Hawaii?

Some items can ship to Hawaii with limitations. Contact customer service to verify shipping availability for your specific items and to get shipping quotes for Alaska and Hawaii orders.

Can I track my order?

Yes. Once your order ships, you will receive an email with a tracking link. You can track your package through UPS, FedEx, or USPS depending on the carrier used.

What is your return policy?

You may return most items within 30 days of receipt. To initiate a return:

1. Email [email protected] with your invoice number
2. Receive your RMA (Return Merchandise Authorization) and instructions
3. Ship the item back in original packaging
4. Refund processed within 48 hours of receiving the return

A 20% restocking fee may apply for non-defective returns. Shipping charges are non-refundable.

What if my item arrives damaged?

Report damaged items within 48 hours of delivery. Email photos of the damage to [email protected]. We will process an exchange or replacement at no additional cost to you.

How long until I get my refund?

Refunds are processed within 48 hours after we receive and inspect the returned item. Please allow 3-5 business days for the refund to appear on your payment method.

What payment methods do you accept?

We accept:

• All major credit cards (Visa, Mastercard, American Express, Discover)
• PayPal

Is my payment information secure?

Yes. We use GoDaddy SSL certificates with up to 256-bit encryption. Your credit card information is encrypted during transmission and we never store your full card details.

Can I cancel or modify my order?

Contact us immediately at [email protected] if you need to cancel or modify an order. Once an order has shipped, it cannot be cancelled and must be returned following our return policy.

Do you offer price matching?

Yes. Our 10% Best Price Guarantee means if you find a lower price on an identical in-stock item at an authorized U.S. retailer, we will match or beat it by up to 10%. The matched price includes competitor shipping charges. Exclusions apply for clearance, special orders, and sale items.

Are all products brand new?

Yes. All products sold on Home Essentials Direct are brand new, in original manufacturer packaging, and covered by manufacturer warranties.

Do you offer bulk or contractor pricing?

Yes. Contact us about Trade Pro Pricing for contractors, businesses, and bulk orders. Email [email protected] or use our Trade Pro Pricing contact form.

What brands do you carry?

We carry thousands of trusted brands including TOTO (toilets and bidets), Hansgrohe and Grohe (faucets and shower systems), Elkay (sinks and drinking fountains), and Broan-NuTone (ventilation fans and range hoods). Browse our complete brand directory to see all manufacturers.

How do I choose the right toilet?

Key factors include bowl shape (round vs elongated), height (standard vs comfort height/ADA compliant), and flush technology (GPF rating). Read our complete Toilet Buying Guide for detailed recommendations on brands like TOTO.

What should I look for in a bathroom fan?

Consider CFM (airflow) for your room size, sone rating for noise level, and features like humidity sensors or LED lighting. Our Bathroom Fan Buying Guide covers everything, including top brands like Broan-NuTone.

How do I select a kitchen faucet?

Consider spout height, handle style (single vs double), and finish. Look for features like pull-down sprayers and touchless operation. See our Kitchen Faucet Buying Guide for recommendations on brands like Hansgrohe and Grohe.

What size kitchen sink do I need?

Measure your cabinet width and consider depth and bowl configuration. Our Kitchen Sink Buying Guide explains materials, mounting types, and sizing. Elkay offers extensive options for every kitchen.

Are bidet seats worth it?

Bidet seats provide superior hygiene, reduce toilet paper usage, and offer comfort features like heated seats and warm water. Learn more in our Bidet Seat Buying Guide. TOTO WASHLET is the industry leader.

How do I contact customer service?

You can reach us through:

• Email: [email protected] (fastest response)
• Phone: 888-358-4443
• Mail: 5812 W Higgins Ave, Chicago, IL 60630

What are your customer service hours?

Our customer service team is available Monday through Friday during regular business hours. Email is monitored and typically receives the fastest response.